Last updated: [September 04 , 2025]

Welcome to Ailune. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

1. General Information

• Ailune is an international online store specialising in women’s fashion.

• These Terms of Service govern your use of our website, products, and services.

• By accessing our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

2. Products & Availability

• We aim to ensure that all product descriptions, images, and prices are accurate.

• Availability of products may vary, and we reserve the right to discontinue items at any time without prior notice.

• Colours may vary slightly due to display settings on your device.

3. Orders & Payments

• By placing an order, you agree to provide current, complete, and accurate purchase information.

• Payments must be made in full at the time of purchase.

• We accept major credit/debit cards, PayPal, and other secure payment methods displayed at checkout.

4. Shipping & Delivery

• We offer international shipping with estimated delivery times displayed at checkout.

• Shipping times may vary depending on destination and external factors beyond our control.

• Customs fees, duties, or taxes applicable in your country are the responsibility of the customer.

5. Returns & Refunds

• Customers may request a return within 14 days of receiving the order.

• Returned items must be unused, unwashed, and in their original packaging.

• Refunds will be processed once the item has been inspected.

• Certain items (e.g., intimates, earrings) are non-returnable for hygiene reasons.

6. Intellectual Property

• All content on the Ailune website, including images, text, logos, and designs, is owned or licensed by Ailune.

• You may not reproduce, distribute, or use our content without written permission.

7. Limitation of Liability

• Ailune is not liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

• While we aim to provide accurate information, we cannot guarantee that our website will be free from errors or interruptions.

8. Changes to Terms

• We reserve the right to update or modify these Terms of Service at any time.

• Any changes will be posted on this page with an updated “last revised” date.

9. Contact Us

If you have any questions about these Terms of Service, please contact our support team:
📧 support@ailune.com
📅 Monday to Friday, 9am – 6pm